LTO品质验厂-顾客满意度
2018-03-02
1.Customer Satisfaction - Customer Requirements
顾客满意度-顾客需求
2.Customer and consumer requirements shall be determined
应对顾客及消费者需求进行定义
3.Customer and consumer requirements shall be reviewed
应对顾客及消费者需求进行审核
4.Customers and consumer shall be communicated with
应对顾客及消费者需求进行沟通
5.A complaints procedure shall be in place
应建立投诉程序
6.Complaints system shall be tested
投诉系统应得到检验
7.Corrective and preventative action shall be taken
应采取纠正及预防措施
8.Records shall be kept
应保留记录
9.Requirements effectiveness shall be monitored
应监控需求的有效性
